Customer Responsibility

Customers are responsible for watching the forecast and staying informed about potential snow events to ensure they are able to prepare their property to be serviced.
Customers are responsible for maintaining ice-free driveways by using salt or other abrasives prior to each snowfall as necessary. Use of salt/abrasives prior to freezing rain is strongly encouraged. Shwaders will attempt to clear all driveways but will abort attempts on driveways that are too icy to be cleared safely.
Customers are responsible for removing all obstructions prior to service. If we are unable to service your driveway due to an obstruction, we will not come back once it's been moved.
For more information on customer responsibilities, go to the Terms and Conditions tab.